DBK is a licensed, insured and bondable commercial general contractor which delivers designs, builds commercial and multi-family residential structures.
The company also offers renovations and maintenance services including but not limited to plumbing, HVAC and electrical services.
Appiskey developed a mobile application for the residents of DBK society. With the help of this app, individuals can place a service request from society administrators without having to call them or visit them again and again.
DBK is a construction, renovation and services provision company specializing in building and maintenance of commercial and residential buildings.
The company, based in central Florida, employs qualified and experienced staff who are able to provide prompt services, which meet and exceed expectations to DBK clients within their respective housing societies.
DBK operates a network of extensive housing projects. There are several residents living in each of these projects. There were many requests for maintenance and services lodged by the residents of these projects.
However, there was no organized complaint-management system that could respond to these requests in an orderly manner.
An application was needed through which residents could register their requests to the management of the housing society. These requests could then, be delivered to a person who would assign tasks to the relevant staff.
Appiskey devised a solution which divided the admin panel into different roles.
The back-end office used a super admin which created sub-admin management users.
Management users were assigned dedicated permissions to create service provider users and to assign them specific service tasks.
The service provider had the last – and the most important role. A one-on-one chat module was created between the service provider and the resident so that they could talk to them directly in order to understand their needs.
There were widgets on the dashboard which could be used by the residents to report a problem, chat with service providers, and setup an appointment.
While working on these complex algorithms, Appiskey’s developers faced a number of technical challenges:
As a result, more than 50,000 residents of DBK started using the application. Service provision became organized and systematic.
Every resident was able to get prompt feedback from the management. DBK’s sales increased dramatically and their support team was able to gain valuable insight into their customers’ problems.
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