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Overview

 

DBK is a licensed, insured and bondable commercial general contractor which delivers designs, builds commercial and multi-family residential structures.

The company also offers renovations and maintenance services including but not limited to plumbing, HVAC and electrical services.

Appiskey developed a mobile application for the residents of DBK society. With the help of this app, individuals can place a service request from society administrators without having to call them or visit them again and again.

Tech Stack we've used

 
iOS
Android
PHP
Laravel
Java
Swift

The Client

 

DBK is a construction, renovation and services provision company specializing in building and maintenance of commercial and residential buildings.

The company, based in central Florida, employs qualified and experienced staff who are able to provide prompt services, which meet and exceed expectations to DBK clients within their respective housing societies.

The Gap

 

DBK operates a network of extensive housing projects. There are several residents living in each of these projects. There were many requests for maintenance and services lodged by the residents of these projects.

However, there was no organized complaint-management system that could respond to these requests in an orderly manner.

An application was needed through which residents could register their requests to the management of the housing society. These requests could then, be delivered to a person who would assign tasks to the relevant staff.

The Solution

 

Appiskey devised a solution which divided the admin panel into different roles.

The back-end office used a super admin which created sub-admin management users.

Management users were assigned dedicated permissions to create service provider users and to assign them specific service tasks.

The service provider had the last – and the most important role. A one-on-one chat module was created between the service provider and the resident so that they could talk to them directly in order to understand their needs.

There were widgets on the dashboard which could be used by the residents to report a problem, chat with service providers, and setup an appointment.

Challenges

 

While working on these complex algorithms, Appiskey’s developers faced a number of technical challenges:

  • For Appiskey, the challenge was to design and create an app that would connect all the people in an organized and orderly fashion. These would include the resident who will generate the initial request; the person who will receive the request and assign them to the relevant staff for troubleshooting, and the staff who will actually carry out the service / maintenance at the resident’s house.
  • The real challenge was to create an app that would seamlessly join all the above actors so that required services can be provided without losing any time.
  • The Admin panel of the app included residents, DBK personnel, and service providers.

The Result

 

As a result, more than 50,000 residents of DBK started using the application. Service provision became organized and systematic.

Every resident was able to get prompt feedback from the management. DBK’s sales increased dramatically and their support team was able to gain valuable insight into their customers’ problems.

Available For Download

 

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Testimonials

Our expertise in developing and marketing mobile applications has produced tangible results for our clients, which includes an increase in lead generation, customer conversion and ultimately customer satisfaction.

Happy New Year everybody! 2019 was awesome, you all have been really good to work with. Our hopes are at an all-time high for 2020! Cheers to GoGym App and Appiskey!

Elliot

GoGym Team

It has been a pleasurable year to work with Appiskey and we look forward to many more years! Have a Happy New Year!!!

Dan, CMSH

GENERAL JANITORIAL SERVICES

Thank you, Asif and team you as well, Go 2020! It’s Invisible Guardian’s year. Looking forward to both builds perfect so we can save lives. Both phones are in USA and working. Have a wonderful start of 2020.

Brenda

Invisible Guardian

Again, I can't express my appreciation enough for the hard work that everyone has put in. Thank you and I'm looking forward to the New Year! 2020, the year of Mischief!

moT

Mischief Maker

There’s nothing I felt I wanted that I didn’t get, and I think the price has been very reasonable.

Dr. Morton Sanet

Owner, Ex-Orient Press

They’re very responsive and learn quickly.

Talal Almojel

Co-Founder, Alemni

There are not many application development companies in Florida that can beat their pricing

 

Owner, Video Game Company

Their scope of work is priced fairly, which makes them stand out compared to other developers.

Eman Adoghe

Co-Founder, Giibox

They were quite good when it came to the big picture and completing the major tasks.

 

Owner, AutoSleuths

Their follow-up was really good, and their pricing for a startup company was fantastic.

Tara Long

Equi-Stem Biotechnologies LLC

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